At Outdoor Street Furniture Limited, we understand that you may have questions about our products and services. Below are some of the most common queries and FAQs we receive, along with detailed answers to help you make an informed decision.
Can you customise my logo or redesign the products?
Yes, we offer professional design services to meet your specific requirements. Whether you need a customised logo or product redesign, we are happy to assist and ensure the final product aligns with your vision. Customisation is part of our commitment to providing the best service possible.
What is the lead time for production and delivery?
Normally, the lead time is about 25-40 days after payment. All our products are custom-made to order. The general lead time for production and delivery is 6–8 weeks from the time payment is received. We will keep you informed throughout the process and notify you if your order is ready sooner or encounters delays.
Do you have a minimum order quantity?
Yes, we have a minimum order quantity of 5 units for all our products. This ensures efficiency and cost-effectiveness, as our products are made to order and often shipped in bulk.
What are your prices?
Our prices vary depending on the style, material, size, and customisation of the product. Prices are subject to change based on supply and market factors. For a detailed and up-to-date price list, please contact us at info@outdoorstreetfurniture.co.nz or call 029 043 45336. We’ll be happy to provide a quote tailored to your needs.
What after-sales services do you offer?
We stand behind the quality of our products with a 2-year warranty under proper usage conditions. This warranty covers defects in materials, workmanship, and structural integrity. If there are any quality issues:
- We will provide free spare parts with your next order.
- Our team is committed to resolving all customer concerns promptly and ensuring your satisfaction.
For more details or assistance with after-sales support, contact us directly at info@outdoorstreetfurniture.co.nz.
What happens if there’s a quality issue or damage during delivery?
If your product arrives damaged or does not meet quality expectations:
- Notify us within 48 hours of delivery with photos and details of the issue.
- We will assess the situation and arrange for a repair, replacement, or other suitable remedy.
Do you offer international shipping?
Currently, we primarily deliver within New Zealand. If you are outside New Zealand and wish to purchase our products, please contact us to discuss potential shipping options.
Need More Help?
If you have additional questions or require further assistance, please don’t hesitate to reach out to us:
Outdoor Street Furniture Limited
64 New Windsor Road, Auckland 0600, NZ
Email: info@outdoorstreetfurniture.co.nz
Phone: 029 043 45336
We’re here to help and look forward to supporting your outdoor furniture needs!